My Internet isn’t working, what do I do?

Well, first try to establish where the interrupt is happening. In many cases we find that users mistake not connecting to a particular website such as for having an interrupt in overall Internet service. We recommend first trying to navigate to another website, such as If you can connect to other websites and their content functions normally then most likely the problem is not your connection or your computer. If you still can’t connect we recommend finding your modem and router (if applicable) and unplug the power cable for several seconds and then plug it back in. This will refresh any signal to your devices and hopefully resolve your loss of Internet. If the problem persists we recommend contacting your Internet provider to see if the problem is on their end of the spectrum. Another possible cause of no connection is a virus infection. We have encountered many infections in recent months that can change your computers network settings and thus create an Internet blockage. If you find this to be the case we recommend bringing the computer to us for a diagnostic and possibly a virus cleanup.